Risk Factors Update Summary

• Recently experienced increased volatility in foreign currency exchange rates due to geopolitical and economic developments.
• Revenue from delivery solutions declined due to lifting of stay-at-home orders, resulting in a significant decrease in revenue from these solutions in 2022 and 2023.
• Sales to government clients may increase, subjecting the company to contract termination and fee refunds.
• Revenue from delivery solutions increased significantly in 2020 due to the COVID-19 pandemic onset.
• Laws related to privacy on the internet and international data transfer restrictions may increase, impacting compliance efforts.
• Revenue from delivery solutions is expected to continue declining, impacting profitability and stock price.
• Increased regulation of cloud services providers could raise costs and introduce disadvantages to the business.
• Global minimum tax implementation could increase liability for corporate taxes and effective income tax rate.
• Elevated interest rates, recessionary economic cycles, and market volatility may impact stock prices.
• Recent restructuring includes reducing headcount to prioritize investments in fastest-growing business areas.
• Total principal amount of convertible senior notes outstanding due in 2027 increased to $1,265 million.
• Fluctuations in foreign currency exchange rates could materially impact financial results and cash flows.
• Failure to implement required new controls could harm operating results and reporting obligations.
• Ongoing efforts to enhance security and reliability of systems to mitigate cybersecurity risks.