Risk Factors Update Summary

• Revenue from automotive insurance providers accounted for 79% in 2023 and 80% in 2022.
• Risks related to Laws and Regulation: Added detailed risks related to insurance industry regulations, data privacy laws, and compliance costs.
• A major carrier reduced customer acquisition spending starting in the second quarter of 2023.
• If insurance carriers experience unexpected losses, they may decrease spending with the company.
• Competition for skilled IT personnel, especially those with AI expertise, is intense.
• Risks related to Telemarketing Regulations: Highlighted risks of TCPA violations, potential financial penalties, and impact on revenue.
• Revenue from the two largest insurance carrier customers was 27% and 32% for 2023 and 2022.
• Increased adoption of call blocking technology may reduce referrals and their value.
• Adverse changes in assumptions or constraints could impact expected lifetime values.
• Intellectual Property Risks: Mentioned challenges in protecting intellectual property and potential claims regarding open source software.
• Government Regulation Risks: Noted potential tax disputes and impact on operating results.
• Stock Trading Risks: Provided updated average trading volume, market capitalization, and potential market volatility effects.
• Stock Issuance Risks: Disclosed the ability to sell shares without stockholder approval and the filing of a universal shelf registration statement.
• Forum Selection Provisions: Addressed enforceability of federal forum selection provisions and potential impact on litigation.