Risk Factors Update Summary

• Increased debt may limit cash use. Debt financing could lead to repayment constraints.
• Failure to properly manage technical operations infrastructure may lead to service outages and delays. This could result in increased liabilities and harm our reputation.
• Expansion of data centers to regions prone to natural disasters increases operational risk.
• Failure to accurately predict infrastructure requirements may result in service outages and delays. Inadequate scaling could significantly increase operating costs.
• Rapid advancements in AI technologies pose reputational risks and legal challenges. Failure to address ethical and social issues related to AI could harm adoption and lead to litigation.
• Enhanced focus on ESG standards and disclosures may impact supplier relationships and talent retention.
• Discovery of issues affecting customers, such as unintended document notifications, may lead to reputational damage and potential data breaches.
• Changes in global economic and geopolitical conditions may impact business, financial performance, and customer spending, affecting future planning and forecasting.
• Inadequate brand awareness efforts may negatively impact customer retention, employee recruitment, and overall business performance. Maintaining positive brand perception is crucial for success.
• Potential cybersecurity challenges due to remote work and reliance on third-party vendors.
• Increased reliance on third-party data centers and infrastructure partners poses risks of disruptions impacting operations and business results.
• Uncertainty in global data privacy regulations could lead to legal challenges and reputational harm.
• Changes in tax laws may increase costs and impact profitability.
• Longer sales cycles and increased scrutiny may affect revenue results and market acceptance.