Risk Factors Update Summary

• Increased competition may lead to price reductions and/or decreased demand, impacting financial results.
• Dependence on third-party cloud providers for service delivery may impact reputation and business.
• Revenues from the Restaurant/Retail segment constituted 67% of total revenues, a significant increase.
• Introduction of artificial intelligence poses pricing pressure and affects profitability in evolving industry.
• Insufficient cash flow from operating subsidiaries may expose the company to debt repayment risks.
• Failure to recruit, develop, and retain qualified employees may harm business operations.
• Sales to two customers and their franchisees accounted for 17% of total revenues in 2023.
• Goodwill of $489.7 million and intangibles of $94.9 million at December 31, 2023.
• Volatility in trading price of common stock may impair ability to finance strategic transactions.
• Failure to meet service level commitments under customer contracts could harm operations.
• Product errors could damage reputation, deter customers, and adversely affect financial results.
• Outstanding debt of $385.0 million under Convertible Senior Notes due 2026 and 2027.
• Evaluation of strategic alternatives may negatively impact business operations and stock price.
• Potential impairment of goodwill and intangible assets could adversely affect financial condition.