Risk Factors Update Summary

• Increased reliance on technological innovations, including AI, may impact loan processing efficiency and client experience.
• Increased interest rates in 2023 have significantly impacted the mortgage market, lowering demand.
• Failure of vendors to meet contractual agreements could harm operations and increase costs.
• An entity controlled by our founder holds 93.2% of our Class D common stock.
• Interest rate hikes have reduced refinancing volumes, leading to increased competition for borrowers.
• Acquisition risks include unanticipated costs, integration challenges, and potential loss of key team members.
• Total shares outstanding increased from 705 million to 932 million.
• The company faces regulatory risks due to evolving laws impacting mortgage origination and servicing.
• Shares reserved for issuance under incentive plans increased from 152 million to 346 million.
• Changes in GSE capital requirements could affect the company's operations and financial stability.
• Leadership transitions may disrupt business operations and have a detrimental effect.
• Legal and regulatory risks pose a comprehensive threat to the business, impacting financial stability.
• Failure to comply with privacy laws could result in significant legal expenses and adverse effects.